Return / Exchange Policy for Un-Opened and Intact Product

If you change your mind about the products you have ordered and decide you no longer wish to use them, your unopened and intact Mazi Pure product(s) purchased via Mazi Pure Online ( can be returned to us for a refund or exchange under the following conditions:

1. Products must be unopened and in the original condition
2. Products must be sent back within 14 days from original receipt of goods.
3. Your proof of purchase/order information must also be included in the return.

Failure to meet with these conditions will result in an exchange or refund being denied.
Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products. Please note that refunds cannot be processed to expired credit cards.

The total value of the refund will equal the payment made for the goods purchased, excluding delivery and any other relevant fees.

Return of Products Purchased on Promotion or as Part of a Gift Pack

If the products you wish to return were purchased at a promotional or special offer price, the credit refund will be no more than the price paid for the products at the time of purchase. All goods must be returned in a new and unused condition within 14 days from the receipt of your order. No refunds or replacements will be given if the packaging has been opened and the product has been used, damaged or tampered with.

Return Ship-To Addresses

If you received your order placed via, and wish to return it to us in accordance with the conditions listed above, please contact:

Returns of Opened Product

Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective, or has caused a skin reaction.
If you believe the product is faulty/defective in any way (color, texture, smell), or if you experience a skin reaction, you may request an exchange of opened product.
In order to arrange the return for a faulty or defective product, please contact our Customer Service by emailing Include in your email your name, invoice number and name of the product, along with the reason you believe it is faulty.
Upon receipt of your email, we will email you a return authorization number and inform you where to send the faulty product.

Mazi Pure will exchange a faulty/defective product if it is found there was a production error. If it is found that the product is faulty, the product will be replaced (the same size and value of the original product ordered) and the exchange shipping will be paid for by Mazi Pure.

If it is found that the product is NOT faulty, the customer will be charged the shipping fees.

Cancellations and Changes to Online Orders

Mazi Pure will endeavor to arrange the dispatch of your order as soon as we receive it. If you have changed your mind about your order and would like to cancel or change it, please email as soon as possible, quoting your Mazi Pure order number.  If your order has already entered the dispatch process, unfortunately, it cannot be changed or canceled.

Incorrect Orders

If you have received your order from Mazi Pure and it is incorrect, please email and include your Mazi Pure order number, so that we can arrange to have the correct products sent to you and the incorrect products returned to Mazi Pure.

We will dispatch the correct replacement for any incorrect product within 2 working days of receipt of return of the incorrect products.  Your return must be accompanied with a proof of purchase and the products must be returned in a new, unused and re-saleable condition.

We ask our customers to advise us as soon as possible if your order has been delivered significantly late, damaged or incorrect. If this is the case, please email us at

Please note that all claims will be honored at the discretion of Mazi Pure and Mazi Pure reserves the right to refuse to refund or replace any customer claims when returns are excessive and it appears that the policy is being manipulated or abused.

Delivery Times USA

We endeavor to dispatch shipments to the contiguous United States of America within two working days of placing your order.  Most in the contiguous USA will receive items within 3-5 business days, however, remote destinations can take up to 7 business days. Expedited shipping is available for an additional cost of $12.95 and takes 2-3 business days.

Delivery Charges per Order

  1. Standard Domestic Shipping in the Contiguous USA: FREE shipping for orders in the amount of USD $35.00 or more
  2. Standard Domestic Shipping to the Contiguous USA for orders less than USD $35.00 is USD $5.95
  3. Standard Shipping for all orders to Canada is USD $5.95

Stock Availability

Occasionally, we experience short periods of stock being unavailable through our website. If one of the items you would like to order is listed as out of stock, please return to our website and place your order at a later date.

Liability of Mazi Pure

Please check all your order details carefully before processing your order. Mazi Pure will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.

Review of Terms

These terms and conditions are subject to change from time to time without notice.  Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.